Running a global, Skype-based call center

It's one thing to want and need a call center; it's quite another to be able to afford one. Hosted call center services provide one set of options, though even lower costs can come when the service is based on the popular Skype VoIP service. OnState Communications has had a Skype-based call center offering for some time, and they've now added the capability to run the call center anywhere the business requires, whether in the U.S. or internationally. The software basis helps keep the price low, though low cost doesn't necessarily translate into few features--skills-based routing, video calling, text chats, and call recording are just some of the features the new solution makes available. For smaller companies, or just companies looking to maximize their call center dollars, it's a powerful set of features in a low-cost package.

For more on OnState's Skype-based call center:
- Read the complete article at VoIP-News