News
Intelliverse improves VoIP Softphone
Intelliverse already has a solid application in its VoIP Softphone. Now, however, the company is making improvements that allow the software to more completely take advantage of callEverywhere, Read more...
Running a global, Skype-based call center
It's one thing to want and need a call center; it's quite another to be able to afford one. Hosted call center services provide one set of options, though even lower costs can come when the service Read more...
Convergence 2.0 inches closer
It's really just what we all need: another buzzword. This time, Convergence 2.0 -- which popped up around the recent CES conference and promises to become more popular with time--is the buzzword, and Read more...
Identify VoIP problem root causes
When you're busy putting out fires around your network, it can be tough to take the time to figure out why the darned thing seems so very flammable to begin with. If you ever want to move out of Read more...
IP comms blur lines between service and app providers
When you're developing relationships with your suppliers and partners, part of the relationship will be based on what it is, precisely, that they bring to the table. Are they a service provider? Do Read more...
Planning and good info key to unified comms
Unified communications tend to be many things: "simple" isn't one of them. The acknowledged complexity can lead to organizations being reluctant to deploy unified comms, convinced that network Read more...
Editor's Corner
Getting personal First, Happy New Year, and welcome back to the Business VoIP Report. This week, just about everyone's attention is focused on Las Vegas, where the electronics industry has brought Read more...
Skype stresses mobility at CES
While it hasn't been all smooth sailing for consumer-VoIP powerhouse Skype, the eBay brand is continuing to Read more...
Creative brings WiFi videoconferencing tool inPerson
It's not hard to understand why many organizations continue to be fascinated by video conferencing: It can save money on travel, it's good for the environment, and it's the sort of thing that Read more...
Contact center miscues
There are plenty of voices out there telling you how to build the best VoIP call center. You can Read more...
Professional social networking
There's something about the company of your peers--no one questions the need for serious networking to maintain your professional viability. In the last couple of years, though, social networking web Read more...
The cool, open future
Look into the future of VoIP communications and what do you see? Nitin Patel, VP of strategic marketing at Telenity, sees a marketplace defined by Read more...
Weighing unified communications' benefits
There are few topics more important for forward-looking networking executives than how their organization will embrace Read more...